The Hazlebury Kitchen: Terms and Conditions
By buying a cake or paying a deposit with The Hazlebury Kitchen, you agree to the following terms and conditions:
Payment terms
To secure your booking with The Hazlebury Kitchen. We require a non-refundable booking deposit of £100 for wedding orders, and £50 for celebrations cakes and all other products. Your date is not secured and your order is not confirmed until we have received the booking deposit.
All quotations will be sent via e-mail and are valid for 7 days from date of issue. We reserve the right to revise prices after this period.
For Wedding Orders, the balance of your invoice must be paid in full no later than 4 weeks before the date of delivery.
For Celebration Cake orders and all other orders, the balance of your invoice must be paid in full no later than 7 days before the date of delivery unless agreed otherwise.
If you wish to have alterations that affect the cost, after this date, the balance will be adjusted accordingly.
Cancellation Policy
All cancellations must be made in writing. If for any reason you have to cancel your booking, the booking deposit is non-refundable.
For cancellations of wedding orders, with less than 4 weeks’ notice, the full payment (including the booking deposit) is non-refundable. For cancellations of celebrations cakes and all other orders, with less than 7 days’ notice, the full payment (including booking deposit) is non-refundable.
Postponement Policy
If you wish to postpone your wedding booking date for any reason (including due to Covid-19 Regulations), you must request this by email, and we will check our availability. A £25 postponement admin fee would apply.
All deposit payments would then be transferred to the new date and any items listed in the invoice, provided they are available.
In the event that The Hazlebury Kitchen are not available for the postponed Wedding/Event date, our cancellation policy (above) remains.
Postponements are available up until 4 weeks before the scheduled event date, after this, dates are non transferable and final balances for the original dates are payable.
We therefore strongly recommend you take out wedding insurance to cover your date.
Collection/delivery
We are happy to deliver your cakes at an extra charge. This will be included in your initial quote.
Once the order has been delivered and set up or collected you are responsible for it and The Hazlebury Kitchen will not accept any responsibility for any loss or damage arising. If the cake is moved after set up The Hazlebury Kitchen will not take any responsibility for any loss or damage arising.
If you request that we leave your cakes somewhere or with someone, this is your responsibility. The Hazlebury Kitchen will not be liable if they do not arrive with you safely after we have handed them over.
If you are not happy
If you are not a 100% happy with your cake for any reason within reason, we are happy to fully refund you providing you let me know what is wrong within 12 hours of delivery/ collection and the cake is returned to us at Tudor Limes, Redgrave, IP221RW.
Please note - if the cake is collected, the full responsibility for the safety of the cake is with the client and The Hazlebury Kitchen will not be responsible for any damage to the cake after its been collected.
Hopefully you will never have any reason to be unhappy with your cake but if you do, please don't hesitate to contact us.
*all our cakes are bespoke and made by hand and flowers and berries are seasonal; this can mean that it will not be exactly the same as any photos/ colour schemes or descriptions that have been agreed. we do strive for near perfection but as we are all unique, so are our cakes.
By paying your final invoice, you are confirming that what is detailed on the final confirmation is exactly what you want us to provide.
Decorations and Flowers
You acknowledge that if you chose to have fresh flowers decorated on your cake, you understand that those fresh flowers are not suitable for consumption. Although I take every precaution to avoid contamination through advice of the florist and will not place toxic or poisonous flowers on the cake, I cannot be liable for any contamination to your wedding cake that may arise from the misuse of fresh flowers. Fresh flowers are placed in plastic flower picks which are also not edible and should be removed before serving.
If you have chosen a tiered cake, each tier of cake sits on a cardboard cake card and the bottom tier will be on a cake card and then onto a cake stand, please note if you have hired the log cake stand, this is untreated wood. The tiered cake will also have up to 8 dowels per tier which are made of wood, paper or plastic. You will be notified on your ‘Cake Delivery Sheet’ upon delivery if any other decorations on the cake are not edible.
Photography
We will usually photograph our cakes and we kindly reserve the right to use any photographs for display or promotion without compensation to you.
Allergens
We cannot guarantee that any of our products do not contain any substance that may cause some form of allergic reaction. You are responsible for advising your guests of this and we will not accept any liability for any loss, damage or injury from exposure to anything which might cause an allergic reaction. This may include, but without limitation, nuts, nut products, alcohol, dairy, wheat, sulphates or colouring.
You should also note that some decorations are not edible (fresh flowers, wires, ribbons, pins, jewels, boards,
or injury arising from any such exposure.
A dietary list of ingredients can be provided to you if required. This must be requested a minimum of 4 weeks before your event. If a venue require a list of ingredients this is to be requested via you and not the venue
Our products contain gluten, wheat, dairy, eggs and may contain traces of nuts unless otherwise stated.
We are willing to accommodate for certain allergies however, please consider this is a working kitchen full of a wide range of ingredients. We will use the correct ingredients for your allergy but we cannot guarantee it will be free from that particular requirement due to the kitchen it is baked in. We accept no liability for customers suffering allergic reactions from eating our cakes.
The following ingredients are used in my standard cakes and cupcakes: Self Raising Flour, Butter, Caster Sugar, Eggs, Milk, Flavourings (if requested), Icing Sugar, Cream, White Chocolate (for fondant cakes), Raw Cacao (for chocolate cakes) Fondant Covering, may contain traces of nut plus other items for individual flavours.
The following ingredients are used in my brownies: Plain Flour, Butter, Dark Brown Sugar, Eggs, Raw Cacao. White Chocolate, may contain traces of nuts.
Weather and Acts of God
The Hazlebury Kitchen do not hold any responsibility for adverse weather conditions affecting access to any venue. The Hazlebury Kitchen will give every attempt to get to the venue only when it is deemed safe.
The Hazlebury Kitchen cannot be held responsible for ‘Acts of God’ (Fire, flood etc), Government Advice, Pandemics, labour disputes, failure of electricity supply and any other unforeseeable circumstance that prevent the promise of its services.
The Hazlebury Kitchen reserve the rights to review and update the Terms and Conditions periodically.
Privacy
The privacy and security of your information is important to us. This Privacy Notice explains the types of personal data we may collect about you, how we use it, who we share it with and how long we keep it for. This privacy policy may change from time to time. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.
We do not share personal data with any third parties, bodies or organisations.
Under Data Protection Law you have the right to request details of any personal information that we hold about you and for this information to be disregarded.
You also have the right to change the permissions that you have given us in relation to how we may use your information and you have the right to request that we stop using your information or that we delete all personal information that we hold relating to you. You can exercise these rights at any time by emailing us at info@thehazleburykitchen.com.
If you are dissatisfied with any decision or policy that we have made, please contact me so we can explain how that decision or policy was reached.